Shipping Policy

Shipping Policy – Lulu Beauty Co.

Effective Date: January 1, 2025

At Lulu Beauty, we’re committed to delivering a seamless, transparent, and legally compliant shipping experience for our valued customers. This Shipping Policy explains our procedures, your rights, and how your personal data is used during the shipping process.

1. Order Processing Times

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Orders placed after 3:00 PM EST or during weekends are processed the next business day.
High-volume periods (e.g., holidays, promotions) may extend processing times.
You’ll receive a confirmation email with a tracking link once your order ships.

2. Shipping Options & Rates

Domestic (U.S.)

Standard Shipping:
- Free on orders over $50; $5.99 flat fee for smaller orders
- Delivery time: 5–7 business days
Expedited Shipping:
- $9.99
- Delivery time: 2–3 business days
Express Shipping:
- $19.99
- Delivery time: 1–2 business days (next-day delivery available in select areas)

International

Available to select countries (displayed at checkout)
Shipping rates are calculated based on location and service level:
- Standard: 7–21 business days
- Expedited: 5–10 business days (where applicable)
Recipients are responsible for any applicable customs, VAT, or import fees.
We are not responsible for customs delays or withheld packages.

3. Tracking Your Order

You will receive a tracking number via email once your order ships. You can monitor the shipment’s progress using the link provided. For assistance, contact us here.

4. Shipping Restrictions

We do not ship to P.O. Boxes
Expedited shipping is not available for international orders
Shipping availability varies by country and will be shown during checkout

5. Lost, Missing, or Damaged Shipments

If your order is lost, delayed, or damaged, contact us within 7 days of the expected delivery date. We will work with our carriers to investigate. If confirmed, we may issue a replacement or refund, depending on the circumstances.

6. Address Accuracy

Customers are responsible for providing accurate shipping details. Errors in address input may result in delays or returned shipments.

To request a change:

Contact us within 24 hours of placing your order using our contact form here.
We’ll make best efforts to accommodate the change before the package ships

7. Order Modifications & Cancellations

Modifications or cancellations must be requested within 24 hours of order placement.
After this window, orders may have already entered the fulfillment process.

8. Holiday & Peak Season Delays

During peak shopping periods, carrier delays may occur. We encourage early ordering during these periods to avoid late arrivals. Lulu Beauty cannot guarantee delivery dates during these periods.

9. Returns & Exchanges

For eligibility, please refer to our Return & Exchange Policy
Shipping costs are non-refundable unless the return is due to an error on our part

10. Legal Basis for Data Processing (GDPR)

If you are located in the EU/EEA, we process your shipping-related personal data under the following legal bases:

Contractual necessity: To fulfill your order
Legal obligations: For tax and fraud prevention
Legitimate interests: Operational logistics, fraud prevention

11. Data Retention

Shipping-related personal data is retained for up to 7 years for accounting and compliance purposes.
Tracking data and shipment metadata may be retained longer for fraud prevention or defense of legal claims.

12. Your Privacy Rights

Under CCPA (California Residents):

You have the right to:

Request the categories and specific pieces of personal information we hold
Request deletion of your data
Opt-out of the sale of your data
Not be discriminated against for exercising your rights

Under GDPR (EU/EEA Residents):